Privacy Policy

Hug on a Tray respects your privacy and is committed to protecting your personal data.

Last Updated: Feb 04 2023

Thank you for visiting the Privacy Policy of Hug on a Tray. This Privacy Policy explains how Hug on a Tray (collectively, “Hug on a Tray”, “we”, “us”, or “our”) collects, uses, and shares information about you (“you”, “yours” or “user”) when you access or use our websites (“Services”).

Users are responsible for any third-party data they provide or share through the Services and confirm that they have the third-party's consent to provide such data to us.

Information We Collect

We may collect and combine information about you when you access or use the Services, including:

Contact Information: such as:

first and last name
email address
phone number
address (street address, city, state, zip code)

Transactional Information: such as items placed in your cart, products purchased, product details, shipping information, purchase price, purchased date and payment information.

Sources of information and Tracking Technologies

We collect information that you directly provide to us, such as when you submit a form or send us a message with your information.

We may also receive information about you from our partners, including but not limited to distribution partners, data services, and marketing firms. We may combine this information with other information we collect from or about you. In these cases, our Privacy Policy governs the handling of the combined information.

We and our partners may collect the information noted in this privacy policy using cookies, web beacons, pixels and other similar technologies. These technologies are used for authentication, to store your preferences or progress, for analytics, and for advertising and analytics. Cookies are small text files stored on the User’s computer. Users can set their browser to reject cookies altogether, to reject our cookies in particular, or to delete cookies. However, this may cause some or all of our Services not to function on such user’s computer or device.

How We Use Your Information

We use information we collect about you to provide, maintain, and improve our Services and other interactions we have with you. For example, we use the information collected to:

Facilitate and improve our online experience;
Provide and deliver products and services, perform authentication, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and product or Services-related notices;
Process and deliver promotions;
Respond to your comments and questions and provide customer service;
If you have indicated to us that you wish to receive notifications or promotional messages;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others;
Comply with our legal and financial obligations;
Monitor and analyze trends, usage, and activities;
Provide and allow our partners to provide advertising and marketing targeted toward your interests.

How We May Share Information

We may share your Personal Information in the followingsituations:

Third Party Services Providers. We may share data with service providers, vendors, contractors, or agents who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, payment processing, fraud prevention, customer service, gift cards, experiences, personalization, marketing, and advertising;
Change in Business. We may share data in connection with a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporatere organization, insolvency or bankruptcy, financing or sale of company assets;
To Comply with Law. We may share data to facilitate legal process from lawful requests by public authorities, including to meet national security or law enforcement demands as permitted by law.
With Your Consent. We may share data with third parties when we have your consent.
With Advertising and Analytics Partners. See the section entitled “Advertising and Analytics” below.

Google Analytics

We use Google Analytics, an analytics service provided by Google LLC. We use this service to help analyze how users use the Service, with a view to analyzing usage across devices and offering improvements for all users. To learn more about Google Analytics, please visit their Privacy Policy. To opt-out of this feature you can uncheck the relevant box in our Cookie Preferences modal.

Data Security

We implement commercially reasonable security measures designed to protect your information. Despite our best efforts, however, no security measures are completely impenetrable.

Data Retention

We store the information we collect about you for as long as necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

EU Privacy Rights

Individuals located in certain countries, including the European Economic Area (EEA) and the United Kingdom, have certain statutory rights under the General Data Protection Regulation (GDPR) in relation to their personal data.

To the extent information we collect is associated with an identified or identifiable natural person and is protected as personal data under GDPR, it is referred to in this Privacy Policy as “Personal Data”.

Data Subject Access Requests

Subject to any exemptions provided by law, you may have the right to request:

a copy of the Personal Data we hold about you;
to correct the Personal Data we hold about you;
to delete your Account or Personal Data;
to object to processing of your Personal Data for certain purposes;

To access your privacy rights, send us an email at lesley@hugonatray.org or write to us at 15 Manor Square Otley, Leeds, West Yorkshire LS21 3AP United Kingdom.

We will generally process requests within one month. We may need to request specific information from you to help us confirm your identity and/or the jurisdiction in which you reside. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond.

Legal Bases For Processing Personal Data

We may process your Personal Data under applicable data protection law on the following legal grounds:

Contractual Necessity: we may process your Personal Data to enter into or perform a contract with you.
Consent: where you have provided consent to process your Personal Data. You may withdraw your consent at any time.
Legitimate interest: we process your Personal Data to provide our Services to you such as to provide our online user experience, communicate with you, provide customer service, market, analyze and improve our business, and to protect our Services.

Age Limitations

Our Service is intended for adults ages 18 years and above. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child under 13 has given us information, please email or write to us at the address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.”

Changes to this Privacy Policy

Hug on a Tray may change this Privacy Policy from time to time. We encourage you to visit this page to stay informed. If the changes are material, we may provide you additional notice to your email address or through our Services. Your continued use of the Services indicates your acceptance of the modified Privacy Policy.

Newsletters

You can opt out of receiving our marketing emails and/or newsletters by contacting us as described under “Contact Us” below or clicking the 'Unsubscribe' link at the foot of the email newsletter. We may still send you transactional messages, which include Services-related communications and responses to your questions.

Storage of Information in the United States

Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States, and that U.S. laws may not afford the same level of protection as those in your country.

If you have questions, comments, or concerns about this Privacy Policy, you may contact us at:

15 Manor Square Otley, Leeds, West Yorkshire LS21 3AP United Kingdom
Contact Form
lesley@hugonatray.org